UNIVERSITY OF GUNADARMA

Jumat, 16 Maret 2012

SOFTSKILL B.INDONESIA

Reservation Structure



The duties of local reservation (RR):
  1. To coordinates the local passenger reservation and report it to control point
  2. Does the request for interline reservation according to the rules.
  3. Does the booking related the ground arrangement, such as hotel, tour, surface, air taxi, car, etc

The duties of inventory holder (RM):
  1. Make and save record from all transaction for all host local reservation and other selling offices
  2. Re-act all the reservation selling offices request and continue to the other control point event to the airline control point.
  3. Automatically arrange the selling of seat from flight, for example: GARUDA predestinated point is Jakarta so the address is JKTRMGA

The duties of reservation control (RC):
  1. As the reservation of airlines in hold the interline agreement even the bilateral agreement event multilateral agreement
  2. Controls all the reservation transaction
  3. As the coordinator of group booking
  4. The holder of reservation policy based on the company



Kind of reservation:
  1. Manual reservation : all transactions carried out manually by this system are usually applied by relatively small company of airlines
  2. Computerized reservation: transaction are processed by computer.

  1. Manual Reservation

Passenger data to be collected when we will book:
  1. Flight number
  2. Kinds of class
  3. Date of departure
  4. Origin and destination city or country
  5. Estimate Time Arrival / Estimate Time Departure
  6. Name
  7. Phone / Contact number
  8. When will return
  9. Other request

In 1988 ABACUS become First Asia Pacific Global Distribution System. It was established with its first 2 founding members: Cathay Pacific and Singapore Airlines.
Some benefits if we use computerize system by ABACUS are:
  1. Dual access booking is give the benefits in: international or mixed booking and domestic non Garuda Flight
  2. Accurate, fast and efficient in giving information about flight or schedule
  3. Hotel and car rental can also online in ABACUS and then give the confirmation

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